FAQ'S

RETURNS | EXCHANGES

Return Policy:

If you are not happy with your purchase, you may return it within 14 days for a refund or exchange. Typically returns and / or refunds are processed within 7 days of  the receipt. All returned sunglasses must be in complete original packaging, unworn, and in the same condition as received. Items returned with physical damage will not be processed and will be returned at customer’s expense. Original shipping fee are non refundable. 

Return Instructions: 

If you would like to return an item, please fill out return request form here

Processing Time: 

Once your return is received and inspected by us, we will process the return within 7 business days. Depending on credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. 

COVID-19 INFO | SHIPPING DELAYS

Due to unplanned USPS facility closures and increase in volume shipments known to have a 2-3 days expected delays.

TRACKING SHOWS "DELIVERED" BUT I DONT HAVE MY PACKAGE

If your order has been delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting USPS directly to locate your package.

Please allow 24 hours from the time the shipment is marked as delivered for final delivery to occur. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.



WARRANTY

We offer a 1 year warranty against damages due to defects of the material or hardware. 

Warranty does not cover scratches on the lenses or frames, stretching of the frames or accidental damage caused through general use. Scratches on lenses and frames are considered wear-and-tear and are not covered under warranty.

If you believe that you have an issue that is covered under the warranty period, contact us at info@freyrs.com  with a description of the issue and pictures of the glasses.

UNITED STATES SHIPPING

United States:

USPS First Class Mail (4-7 days) - Free

USPS Priority Mail (2-3 days) - $8  

Please note:

Delivery time frames are approximate. If there are any delays, we will do our best to let you know. You will experience delays if the shipping company can’t contact you. Deliveries to remote locations within the US may cause a delay. Please email us at info@freyrs.com if you have any questions.

INTERNATIONAL SHIPPING

International:

USPS First Class Mail (1-3 weeks) - $15

Note: International shipments are not fully trackable.

Custom / Duty:

We are not responsible for any custom / duty fees or delays associated with custom clearence. All duty and custom fees are responsibility of the buyer. 

Please note:

Delivery time frames are approximate. If there are any delays, we will do our best to let you know. You will experience delays if the shipping company can’t contact you. Please email us at info@freyrs.com if you have any questions.