FREYRS Eyewear Return Policy

Return Policy:

If you are not happy with your purchase, you may return it within 14 days from a delivery date for a refund or exchange. Typically returns and / or refunds are processed within 7 days of the receipt.

All returned sunglasses must be in complete original packaging, unworn, and in the same condition as received.

Items returned with any signs of wear will not be processed and will be returned at customer’s expense.
If the original packaging is missing there will be $20 re-stocking fee.
Original shipping fee are non refundable.
If your package is returned to us due to incorrect address, we will withold $5 shipping fee from your total order amount.
Returns will not be accepted after 14 days from the delivery date.

Return Instructions:

If you would like to return an item, please fill out return request form here.

Processing Time:

Once your return is received and inspected by us, we will process the return within 7 business days. Depending on credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

INTERNATIONAL RETURNS

Return Policy:

If you are not happy with your purchase, you may return it within 14 days from a delivery date for a refund or exchange. Typically returns and / or refunds are processed within 7 days of the receipt.

All returned sunglasses must be in complete original packaging, unworn, and in the same condition as received.

Items returned with any signs of wear will not be processed and will be returned at customer’s expense.
If the original packaging is missing there will be $20 re-stocking fee.
Original shipping fee are non refundable.
If your package is returned to us due to incorrect address, we will withold $5 shipping fee from your total order amount.
Returns will not be accepted after 14 days from the delivery date.

International Returns:

Customer is responsible for return shipping fee.
Original shipping fees are not refundable.
Must provide return tracking number.

International Return Instructions:

Please contact us with your order # so we can provide you with specific return instructions

Processing Time:

PRESCRIPTION EYEWEAR RETURN POLICY

FREYRS prescription glasses are custom-made specifically for you — and they are still covered by our 14-day return policy. If you are not happy with your prescription glasses, you may return them within 14 days from the delivery date for a full refund or exchange, even though your lenses were individually produced according to your prescription and cut specifically for your selected frame.

All returned prescription glasses must be in complete original packaging, including the hard case, and in the same condition as received.
To start a return, please fill out the return request form here. A pre-paid return shipping label will be emailed to US customers.
For exchanges, the fastest option is to return your original pair for a refund and place a new order — your new pair goes into production immediately.
International customers: please follow the International Returns instructions above.
Returns will not be accepted after 14 days from the delivery date.

Please carefully review your frame selection, prescription information, and PD (pupillary distance) before placing your order — your lenses are cut to exactly the prescription information you submit.

Prescription or Manufacturing Issues

If you believe your prescription glasses were produced incorrectly or arrived with a manufacturing defect, please contact us within 14 days of delivery with details of the issue.

Our team will review your order and the prescription information submitted at the time of purchase. If we confirm that your prescription glasses were produced incorrectly or have a manufacturing defect, we will remake or replace them at no additional cost.

This policy does not affect FREYRS’ responsibility to correct a confirmed manufacturing or prescription-production error.